“Yesterday (November 20, 2012) I took the Banff Airporter® from the Banff Springs to the airport. (Leaving the Banff Springs at 3:30 arriving just before 5:30). I want to pass on my thanks to the driver who went “above and beyond the call of duty”. First of all, he was very professional with the entire full bus of passengers but I had a challenge in whether or not I would make my plane given the roads and the tight timelines.
He called into the office to see if the plane was on time and if there was a plane I could catch as an alternative should the travel not allow us to arrive in time for me to catch the flight. He demonstrated concern without judgement etc. He was amazing! I did not catch his name but assume with the schedule details I have provided that you can pass on my thanks.
You obviously have great employees and wanted to take a moment to pass on my thanks.”